Equity Solution Group LLC, operating as ESG Asset Claims, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at esgassetclaims.com or engage our services.
Who We Are
Equity Solution Group LLC ("ESG," "we," "us," or "our") is a surplus funds recovery company located at 5005 W Laurel St, Suite 100, Tampa, FL 33607. We help former property owners identify and recover unclaimed surplus funds resulting from mortgage foreclosure or tax foreclosure sales.
You can reach us at alex@esgassetclaims.com or (888) 717-1293.
Information We Collect
We collect information you provide directly and information from public records:
- Public records data: Property address, foreclosure sale details, county records, and estimated surplus amounts — obtained from publicly available county databases.
- Contact information: Name, phone number, email address, and mailing address — provided by you or sourced from public records.
- Identity verification: Government-issued photo ID and proof of prior ownership — collected only when you agree to engage our services.
- Communications: Records of SMS messages, emails, and phone calls between you and ESG.
- Usage data: If you access our client portal, we collect standard web logs including IP address, browser type, and pages visited.
How We Use Your Information
- To contact you about potential surplus funds from your former property.
- To verify your identity and confirm your ownership of the former property.
- To prepare and file your surplus funds claim with the appropriate county clerk.
- To send case status updates and required documents through your assigned representative.
- To comply with legal and regulatory obligations.
We do not sell your personal information to third parties.
SMS & Phone Communications
By submitting your information through our website or verbally consenting during a call, you agree that ESG may contact you by phone, SMS, or automated messaging at the number provided regarding your claim inquiry, status updates, and follow-up.
To opt out of SMS: Reply STOP to any text message from us.
To opt out of calls: Request removal during any call and we will honor it immediately.
Message frequency varies by claim status. Standard messaging rates from your carrier may apply.
How We Share Your Information
We share your information only as necessary to recover your funds:
- Filing attorneys: A licensed Florida attorney receives your documents to file the claim with the county clerk.
- Notary services: When notarization is required, a licensed mobile notary will access relevant documents.
- County clerks and courts: Your claim documents are submitted to the appropriate government office.
- Technology providers: We use Telnyx (SMS/voice), SendGrid (email), and Clerk (authentication). Each operates under their own privacy policy.
Data Retention
We retain your personal information for as long as your case is active and for a minimum of seven years after case closure to comply with financial recordkeeping requirements. You may request deletion of your data by contacting us — subject to any legal hold obligations.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us at alex@esgassetclaims.com. We will respond within 30 days.
Security
We use industry-standard encryption and access controls to protect your data. All client portal access is protected by multi-factor authentication. No system is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: